Refund Policy

Effective Date: September 1, 2026

At AVIXCLOUDLAB LLC, we aim to provide reliable cloud hosting and technical services. This Refund Policy explains when customers may request a refund for eligible services purchased through avixcloudlab.site.

1. 30-Day Money-Back Guarantee

Eligible hosting plans are covered by a 30-day money-back guarantee.

If you are not satisfied with an eligible hosting service during the first 30 days, you may request a refund, subject to the terms and exclusions of this policy.

2. Eligibility

To request a refund under the 30-day guarantee:

• The request must be submitted within 30 days of the initial service purchase.
• The service must be eligible for the money-back guarantee.
• The account must comply with our Terms and Conditions.
• The refund request must be submitted by the account holder.

3. Non-Refundable Services and Fees

Certain services or charges may not qualify for a refund, including:

• Domain registration or renewal fees
• Third-party service fees
• Custom development or setup work
• Services that have already been substantially completed
• Fees resulting from violations of our Terms and Conditions
• Other services specifically identified as non-refundable before purchase

4. Cancellation After 30 Days

After the initial 30-day guarantee period has expired, hosting payments are generally non-refundable.

Customers may cancel their service according to the applicable billing and service terms. Cancellation does not automatically create a right to a refund for previously paid periods.

5. Refunds Following Service Suspension

Accounts suspended or terminated because of abuse, illegal activity, fraud, payment disputes, or violations of our Terms and Conditions may not qualify for a refund.

6. Migration Services

Where free migration assistance is included with a hosting plan, the migration service itself does not have a separate cash value.

Migration results may depend on website configuration, plugins, applications, databases, and third-party services.

7. How to Request a Refund

To request a refund, contact us with:

• Full name
• Account email address
• Hosting plan or service
• Date of purchase
• Reason for the refund request

Email: contact@avixcloudlab.site

8. Refund Processing

Once an eligible refund is approved, it will generally be returned to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

9. Changes to This Policy

AVIXCLOUDLAB LLC may update this Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.

10. Contact Us

AVIXCLOUDLAB LLC
576 Feliz St
North Pole, AK 99705

Email: contact@avixcloudlab.site
Phone: +1 929-924-5990
Website: avixcloudlab.site